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problem with USB & pc W10

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Post time 2017-4-18 15:56:53 | Show all posts |Read mode
Hi guy !
I bought recently a DSO 5102P s
                        sw  version 3.40.0(160919.0)
                        hw version 1010xffff8108
                        serial number   T 1G/136 013440
                        boot count 8
                         upgrade count 0
                         lcd.front.ts 3.1.0

I cannot connect the usb to my pc (os W10)  coulld you explain to me how to do ?.
Bests regards.




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Post time 2017-4-18 15:59:42 | Show all posts
Sir, please register a username and login to download the driver on our official website: http://hantek.com/en/ProductDetail_3_26.html
And refer to this document to install the driver:

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Post time 2017-4-20 04:57:17 | Show all posts
your instructions only work on windows 7.
It used to be possible to install on windows 10 as well (in safe mode with driver signature enforcement disabled), but since today's latest windows update even that does nto work anymore, as windows disables the driver after restart.
Hantek, you must register the driver with Microsoft, and pay the $400 fee that it costs to do that.

None of your products work anymore on new computers (that come with latest windows10 pre-installed). How can you sell products that don't work?

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Post time 2017-4-20 08:42:39 | Show all posts
The drivers of our all products support win10.
Please download teh latest driver from our website: http://hantek.com/en/index.html
Or on the forum: http://eediscuss.com/forum.php?m ... highlight=windows10
If you still can't install the driver, please replace a windows10 computer to try.

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Post time 2017-4-21 05:04:42 | Show all posts
I cannot replace my windows10 computer.
I just tried the drivers from your link. It says windows cannot verify the signature of the driver. That is because it is not signed with microsoft.
As I have mentioned, your drivers used to work with windows 10 until now. Our IT manaer told me that Microsoft is pushing new updates that eliminated the driver loophole that you have been using. Any newly installed windows or fully updated windows cannot take your drivers anymore.
The driver has to be digitally signed by microsoft. I know its not fair that microsoft is imposing new rules on you, but it is also not fair with us customers that we have to buy a second laptop just to use your product.
By the way, Microsoft can any time remove the possibility of using them on even windows7 with a windows update. You have to get the driver signed.

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Post time 2017-4-21 08:53:26 | Show all posts
Here is the proof of what I said:
https://msdn.microsoft.com/en-us ... ws-vista-and-later-

Last Updated: 4/20/2017
Starting with new installations of Windows 10, version 1607, Windows will not load any new kernel mode drivers which are not signed by the Dev Portal.
To get your driver signed, follow these steps:
Get an EV Code Signing Certificate. All drivers submitted to the portal must be signed by an EV certificate.
Submit your new driver to the Windows Hardware Developer Center Dashboard portal.

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Post time 2017-4-21 16:48:55 | Show all posts
Edited by amy at 2017-4-25 15:12

Sir, we will test and reply you later. Please wait for a while.

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Post time 2017-4-25 15:11:39 | Show all posts
Sir, please give me the version of your computer system,1607 or 1703? As the following picture.

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Post time 2017-5-1 04:30:29 | Show all posts
i have a similar problem, i have a hantek 6074BE, and last week i coudl connect it to the pc, but now  the pc doesnt recognizes the device, and it cant find the driver from the cd in computer management in device manager > other devices > shows only Unknown device and if still i try to update the driver it says "Windows could not find driver software for your device"

I have the WINDOWS 10 Version 1607 OS build 14393.1066






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Post time 2017-5-6 02:04:03 | Show all posts
Hi, Attached is my windows PC information.

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